UNIFY Office Group are pleased to confirm we have passed all approval procedures to be upgraded from Ricoh Customer Service Certified Partner to Ricoh Gold Customer Service Gold Partner.
The Gold Level Certification is awarded only to a select few dealerships that operate to the highest, most advanced levels of customer service.
To meet this top level of attainment UNIFY Office Group have proven that:
- At UNIFY Office Group, we use genuine parts and consumables during the maintenance of equipment
- We maintain a level of spare parts stock
- We achieve and follow up on our contracted service SLA’s to our clients
- We maintain the right level of technical expertise and qualification to warrant Gold Standard Accreditation
- Our engineers have attended the Ricoh Product Training Academy
- UNIFY Office Group introduced a development programme for field technicians
- At UNIFY Office Group we audit our customers satisfaction and carry out after sales surveys
- UNIFY Office Group demonstrated having formal business processes and procedures in place.
As a Gold Service Certified partner we can ensure our customers benefit from:
- Advanced knowledge of technical, service and firmware updates
- Prioritised escalation of technical issues.
- Review meetings with Ricoh technical product specialists
- UNIFY Office Group’s inclusion on the Gold Partners Service conference and knowledge workshop
For more details contact us to see what we can do for you.